Managed Care and Mental Health Conference Calls

Join Delaware Family Voices, other families, and various health care professionals in monthly parent-managed conference calls on Medicaid, managed care and mental health concerns.

Delaware Family Voices hosts monthly conference calls to provide families and professionals the opportunity to work together and address questions and issues families might have regarding mental health, Medicaid, and managed care. Representatives from the Division of Prevention and Behavioral Health Services, Disability Law, Medicaid, Delaware Physicians Care Inc., United Healthcare, and other agencies will be available during these calls to personally address any questions and concerns.

There are two different call types:

Mental Health – To address questions and issues families might have related to children’s mental health and behavioral needs. If you have questions about the child mental health system, obstacles to finding care, or need guidance in navigating these services, join us for the opportunity to speak with others on children’s mental health issues.

Medicaid and Managed Care – To address questions and issues families might have with Medicaid and the managed care system. These parent-run calls provide you the opportunity to ask questions, air grievances or simply listen and learn more about the Medicaid and managed care organizations.

How to Participate in a Call:

The call-in schedule for the remainder of 2012 is as follows. Please note that all call-ins start promptly at 11:00am EST and will typically run until 1:00pm.

October 9th – Medicaid and Managed Care

November 13 – Mental Health

December 11 – Medicaid and Managed Care

Anyone may join a call by following these dial-in instructions. The call-in procedure is the same for each call:

Dial 1-800-391-2548
Enter Participant Code: 53192759#

At this time, you will be connected into the call.

If you have questions or concerns about your child’s Medicaid or managed care coverage, and would like it addressed during a call-in, please email your concerns prior to the call-in date. This provides us with the opportunity to be better prepared in addressing your questions or concerns.

For additional information on future call-ins, instructions on how to participate, and to be added to our call reminder list, please contact Ann Phillips at annp@defv.org.

Check out this flyer for additional information.

Have questions now?

You don’t need to wait until a call-in to ask for assistance. Families are encouraged to call Delaware Family Voices at any time with medical or mental health questions or concerns. Please call 302-221-5360 and we will provide you with immediate assistance.

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