Announcing the 2013 Managed Care and Mental Health Care Call-In Schedule

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The January through June schedule for the Delaware Family Voices Managed Care and Mental Health conference calls is now available. The calls will continue to be held on the second Tuesday of each month and will be from 11:00am to 1:00pm, EST. Specific dates and topics of discussion are as follows:

January 8 – Mental Health

February 12 – Managed Care

March 12 – Mental Health

April 9 – Managed Care

May 14 – Mental Health

June 11 – Managed Care

Other call details have not changed, and are detailed below.

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Join Delaware Family Voices, other families, and various health care professionals in monthly parent-managed conference calls on Medicaid, managed care and mental health concerns.

Delaware Family Voices hosts monthly conference calls to provide families and professionals the opportunity to work together and address questions and issues families might have regarding mental health, Medicaid, and managed care. Representatives from the Division of Prevention and Behavioral Health Services, Disability Law, Medicaid, Delaware Physicians Care Inc., United Healthcare, and other agencies will be available during these calls to personally address any questions and concerns.

There are two different call types:

Mental Health – To address questions and issues families might have related to children’s mental health and behavioral needs. If you have questions about the child mental health system, obstacles to finding care, or need guidance in navigating these services, join us for the opportunity to speak with others on children’s mental health issues.

Medicaid and Managed Care – To address questions and issues families might have with Medicaid and the managed care system. These parent-run calls provide you the opportunity to ask questions, air grievances or simply listen and learn more about the Medicaid and managed care organizations.

How to Participate in a Call:

Please note that all call-ins start promptly at 11:00am EST and will typically run until 1:00pm.

Anyone may join a call by following these dial-in instructions. The call-in procedure is the same for each call:

Dial 1-800-391-2548
Enter Participant Code: 53192759#

At this time, you will be connected into the call.

If you have questions or concerns about your child’s Medicaid, managed care coverage, or mental health issues and would like it addressed during a call-in, please email your concerns prior to the call-in date. This provides us with the opportunity to be better prepared in addressing your questions or concerns.

For additional information on future call-ins, instructions on how to participate, and to be added to our call reminder list, please contact Ann Phillips at annp@defv.org.

Check out the Managed Care / Mental Health Call In Flyer for additional information.

Have questions now?

You don’t need to wait until a call-in to ask for assistance. Families are encouraged to call Delaware Family Voices at any time with medical or mental health questions or concerns. Please call 302-221-5360 and we will provide you with immediate assistance.

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